Open Positions

VantageClear is seeking a Customer Care Representative to provide friendly, accurate support to customers using our certification programs. This role is focused on answering phones and messages, guiding users to the right certificate for their needs, resolving basic course and technical issues, and assisting with certificate verification and general questions. The ideal candidate is professional, patient, tech-comfortable, and enjoys helping people.

• Answer inbound phone calls and respond to customer emails/messages in a timely, professional manner.
• Explain VantageClear programs and help customers determine which certificate is the best fit for their situation (e.g., MediClear, DataClear, VantageClear).
• Support users who are stuck during a course or exam by troubleshooting common issues and providing clear next steps.
• Assist with general IT/help desk-style issues (basic browser/login/troubleshooting, navigation support, access problems).
• Resend course information, access links, or instructions as needed.
• Verify certificates and support certificate status inquiries and validation requests.
• Accurately document customer interactions, issues, and resolutions (notes/tickets as applicable).
• Escalate complex technical problems or edge-case issues to the appropriate internal team member.
• Maintain professionalism, confidentiality, and a customer-first experience in every interaction.
• Contribute feedback to improve FAQs, support scripts, and help documentation over time.
   

• High school diploma or GED required
• 1+ year of customer service experience required (phone support preferred)
• Comfortable using computers and web-based platforms (email, browser troubleshooting, basic account/access support)
• Strong communication skills (clear, friendly, and solution-oriented)
• Ability to stay calm and helpful with frustrated customers
• Organized and detail-oriented; able to follow procedures and document accurately